FAQ

I submitted my request for an appointment on your website X days ago. Why haven’t I heard from you since?

If no appointments are available in the next few weeks, your request is automatically added to our waiting list. Don’t worry, we contact patients in chronological order from the date they were placed on the waiting list.

I haven’t received a confirmation email or text message. Is my appointment confirmed?

Please check your junk email folder first. Also, make sure that your cell phone plan allows you to receive text messages. If you still haven’t received your confirmation, please call our Client Relations Centre at 1-833-590-2714.

My doctor has ordered several tests, but I can’t find the option online to undergo them all. What should I do?

At the time of your appointment, please select the test you wish to prioritize. We will contact you at a later date for the other tests requested by your health care professional.

I need to undergo tests involving two or more body parts. How can I indicate this when booking an appointment online?

Select one of the body parts to book an appointment. We will contact you to schedule the tests for the other parts requested by your health care professional.

I can’t find my clinical information on the list, what should I do?

Use the clinical information that is closest to your condition.

I’ve requested an appointment. Can you give me an idea of wait times? 

Wait times for appointments vary depending on a number of factors, such as the test chosen, the number of patients waiting, availabilities in the network, and the location chosen. Don’t worry: we contact patients in chronological order from the date they’re placed on the waiting list, and as quickly as possible.

I want to book an appointment online, but I don’t know whether my test is covered by the Régie de l’assurance maladie du Québec (RAMQ). Where can I find this information?

This information can be found at the bottom of the page for each service offered. The information is also directly available in the appointment booking forms once the examination to be conducted has been determined.

What should I do if I get an error message?

Here are the most common problems encountered when booking an appointment online:

If the error persists, please contact our Client Relations Centre at 1-833-590-2714.

Which part of the body should I choose in the anatomical division (upper body vs lower body). Could you provide more details to help me choose?

If the area to be treated is not clearly indicated in the selected body zone, you can use the “Back” arrow at the top left of the screen to return to the previous screen and select the correct body zone.

If I submitted the wrong information, do I have to start the appointment booking process all over again?

You can use the “Back” arrow at the top left of the screen to go back and correct the information.